Refund policy

Last updated: August 16, 2026

We have a 30-day return policy. You have 30 days after receiving an eligible item to request a return.

To be eligible, an item must be in the same condition in which it was received—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Start a return by emailing shop@texasgifts.com. Approved returns must be sent to 1011 Upper Denton Road, Suite 25, Weatherford, TX 76085. We will provide a return label and instructions when applicable. Items sent back without first requesting a return will not be accepted.

Damages and order issues

Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly with your order number and photos so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Perishable foods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards cannot be returned. Contact us before ordering if you have questions about a specific item.

Exchanges

The fastest way to exchange an eligible item is to complete an approved return and place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting a return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval, email shop@texasgifts.com.