FAQ
Quick answers about ordering, shipping, returns, Texas provenance, and business gifting. If you still need help, our Texas-based team is easy to reach.
Frequently Asked Questions
Will everything in my order arrive together?
Not always. Texasgifts.com is a marketplace as well as a gifting studio. Items from different Texas makers may ship separately, and you may receive more than one tracking email. Finished gift arrangements assembled by our team are packed together whenever the product page says so.
How long will my order take to arrive?
Processing time varies by maker and product. Custom and personalized items usually need additional production time. Review the delivery estimate on the product page and remember that carrier transit begins after the item ships. If you have a firm event date, contact us before ordering.
Where do you ship?
Online shipping rates and promotions are intended for the contiguous United States. For Alaska, Hawaii, APO/FPO addresses, or another special destination, contact us before ordering so we can confirm availability and cost.
How are heat-sensitive foods handled?
Warm-weather delivery can affect chocolate and other temperature-sensitive foods. Order early, use an address where the package can be received promptly, and avoid leaving deliveries outside. If an item arrives damaged, photograph the package and product and contact us as soon as possible.
Can I change or cancel an order?
Email shop@texasgifts.com as soon as possible. We will help where we can, but changes or cancellations cannot be guaranteed after a maker or our fulfillment team has begun preparing the order.
What is your return policy?
Eligible items may be returned within 30 days of receipt, subject to the conditions and exceptions in our Returns & Refunds Policy. Personalized, perishable, final-sale, and other excluded items may not be returnable.
Is every product made in Texas?
We distinguish among products made in Texas, Texas-based brands, gifts assembled in Weatherford, and items curated for genuine Texas character. Check each product’s Texas Connection details and read Our Texas Standard for how we use those terms.
Do you offer corporate and bulk gifting?
Yes. We can help with client gifts, employee programs, event gifts, branded pieces, and shipping to one address or many. Start on our Corporate Gifting page or call or text (682) 294-1190.
How can I reach a real person?
Email shop@texasgifts.com, call or text (682) 294-1190, or use our contact form. We are based in Weatherford, Texas.
Still Need Help?
Tell us what you are shopping for, where it is going, and when it needs to arrive. We will point you in the right direction.